lotus2dPrivacy Policy
This page describes what we collect when you use lotus2d and how we keep that data protected. We at lotus2d are committed to transparency about our data practices, and we want you to understand your rights and our responsibilities.
When you register for a lotus2d account, deposit via DANA, e-wallet, mobile banking, or bank virtual accounts, or place bets on Liga 1, Piala AFF, Champions League, or any other category on our platform, we collect personal information. We use that information to verify your identity, process your payments, prevent fraud, and comply with local regulations in supported jurisdictions. Our privacy practices apply equally across all lotus2d services—sportsbook, live-dealer tables, slots, and esports markets.
We understand that your data is sensitive, especially when it involves financial transactions and account verification. This policy explains what we collect, how we use it, who we share it with, and what rights you have. If you have questions about our lotus2d privacy practices after reading this page, contact our support team.
What We Collect and How We Use Your Data
Account Registration and Identity Verification
We collect your name, email address, phone number, and date of birth when you register on lotus2d. We also collect identity documents (passport or national ID) and proof of address (utility bill or bank statement) during account verification. We use this information to verify that you are who you claim to be, comply with anti-money-laundering regulations, and prevent fraud on lotus2d. Your identity documents are encrypted and stored securely; we do not share them with third parties except where required by law or our banking partners for payment processing.
Payment and Transaction Data
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect transaction details including the amount, payment method, timestamp, and your account balance before and after the transaction. We use this data to process your deposit, confirm receipt, and maintain accurate account records. We also collect withdrawal requests and the payment method you specify for receiving funds. Our banking partners and payment processors receive this information to settle transactions and comply with banking regulations.
We retain transaction records for a minimum of five years to comply with financial regulations and support dispute resolution. If you request a withdrawal during Idul Fitri, Idul Adha, or other holidays when banking networks operate on reduced schedules, we still log your request and process it according to your bank's settlement window.
Betting and Gaming Activity
We collect data about your activity on lotus2d—which Liga 1 matches you bet on, which live-dealer tables you join, which slots you play, and which esports markets you explore. We use this data to personalize your lotus2d experience, detect unusual betting patterns that might indicate fraud or problem gambling, and improve our platform. We do not sell this data to third parties. We may use aggregated, anonymized data (e.g., "most popular games this week") for internal analytics and product development.
Cookies and Tracking
We use cookies on lotus2d to remember your login session, store your preferences, and track your activity for fraud prevention and analytics. We use both session cookies (deleted when you close your browser) and persistent cookies (stored on your device for up to one year). You can disable cookies in your browser settings, but some lotus2d features may not work correctly if you do. We do not use cookies to track you across other websites; our cookies are limited to lotus2d.app.
Your Rights and Our Commitments
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to provide lotus2d services or comply with law. Our banking partners (BCA, e-wallet, mobile banking, local payment, and e-wallet providers) receive your payment information to process deposits and withdrawals. Our payment gateway provider receives transaction data to detect fraud. Our hosting provider stores your account data on secure servers. We do not share your data with marketing partners, advertisers, or data brokers. If we are required by law to disclose your data (e.g., a court order or regulatory investigation), we will notify you unless legally prohibited from doing so.
Your Rights on lotus2d
You have the right to access your personal data on lotus2d. Log in to your account and view your profile, transaction history, and betting records. You have the right to request correction of inaccurate data—contact our support team with details of what needs to be corrected. You have the right to request deletion of your account and associated data, subject to our legal obligations to retain transaction records for financial compliance. You have the right to object to our use of your data for marketing or analytics—we will honor such requests within 30 days.
If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team or with your local data protection authority. We will investigate complaints and respond within 30 days. If you are in Jakarta, Surabaya, Bandung, or Medan and have privacy concerns, you can contact our local support office.
Data Retention and Account Closure
We retain your account data for as long as your lotus2d account is active. If you close your account, we retain transaction records for five years to comply with financial regulations, but we delete your personal data (name, email, phone, identity documents) within 90 days unless we are legally required to retain it. If you request account closure, we will process your request within 10 business days and confirm deletion of your personal data.
- Encryption
- We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and lotus2d servers.
- KYC (Know Your Customer)
- Identity verification required by lotus2d and banking partners to comply with anti-money-laundering regulations.
- Data processor
- A third party (e.g., payment gateway, hosting provider) that processes your data on lotus2d's behalf under a data processing agreement.
- Jurisdiction-restricted
- lotus2d services are available only where local law permits; your data is subject to the regulations of your jurisdiction.
Contact and Support
If you have questions about our lotus2d privacy policy, want to exercise your data rights, or believe your privacy has been violated, contact our support team. We maintain support channels in English and local languages. We will respond to privacy inquiries within 10 business days. Our support team can help you access your data, request corrections, or file a complaint about our data practices.
This privacy policy applies to all lotus2d services—sportsbook betting on Liga 1 and other tournaments, live-dealer tables, slot games, and esports markets. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on lotus2d. Your continued use of lotus2d after such changes constitutes your acceptance of the updated policy. Services are available only where local law permits.